FAQ

Tumblers should be handwashed with soap and water. With our custom laser engraved tumblers, they are tough and durable and you should not be concerned about the powder coating coming off.

As with any cutting boards, some mineral oil can be applied as needed.

With our tumblers, we use enough power to take off the powder coating to expose the steel underneath. With our cutting boards, we use enough power to remove a small layer of wood, but not so much that food or foreign objects stay stuck when washing.

After you have chosen a jewelry design, it gets cut by our laser. Then, the color you have chosen to go within the openings is then mixed with resin and poured into the openings. After 24 hours, the resin has hardened and all the hardware is put together before being shipped to you.

All items created are designed by the customer are custom made for the customer.  Customers will not receive an exchange or reimbursement for a project which they receive.

If the project itself has a defect, the customer has 14 calendar days to contact DO Laser Designs upon receipt of the project and file a claim via email at [email protected]. The customer is asked to provide a description of the defect and pictures of the defect. DO Laser Designs will make every effort to remedy the problem to the satisfaction of the customer.

Yes, for any same type of style and color and same design on each tumbler, 20 tumblers or more are considered a bulk order that qualifies for wholesale pricing. Any same style cutting board with the same design of 20 cutting boards or more is considered a bulk order.

All items are shipped via USPS. Customers will receive an email with a USPS tracking number detailing the status of their product.

Orders under bulk numbers are shipped in 1-3 business days. Orders over bulk are shipped in 5-7 business days. Earrings are shipped within 5 business days.

DO Laser Designs is an e-commerce business and we can ship anywhere in the USA. We also offer local pick up for Cameron County Residents. The location for pick up will be coordinated with the customer once the product is completed. Option for local pick-up will populate at checkout.

Orders over $200 qualify for free shipping.

If changes must be done to your order, you need to contact DO Laser Designs immediately. Depending on the change needed for your custom laser engraved gift, we will determine if we can accommodate the changes.

All SVG files within dolaserdesigns.com library can be used repeatedly by any customer. If a customer uploads their own SVG file, we will certainly create it again for the same customer. If another customer uploads the same SVG for their item, the item will be produced as well. We reserve the right to reproduce earrings designed by a customer in the exact manner repeatedly if we like your design to be displayed and sold in our store.

DO Laser Designs will not engrave copyrighted logos unless we have received written consent by an authorized agent to reproduce. Furthermore, we will not produce anti-American, racist, homophobic, or any other designs deemed offensive to protected classes. Upon refusing service, DO Laser Designs will fully refund all monies to the customer and provide a written notification for the reason to refuse service.